Find the answers to some of the most commonly asked questions.
What are my shipping options?
We ship worldwide via USPS (United States Postal Service). Your specific shipping options will be available to you at checkout based on your location.
Priority Mail Express®: Overnight*
Priority Mail®: 1-3 Business Days*
First-Class Mail®: 1-3 Business Days
Standard Post™: 2-8 Business Days*
Media Mail®: 2-8 Business Days*
Priority Mail Express International®: 3-5 Business Days*
Priority Mail International®: 6-10 Business Days*
First-Class Package International Service®: 7-28 Business Days
* includes Shipment Tracking
What payment methods do you accept?
We accept the following methods of payment – Mastercard, Visa, American Express, Discover, and PayPal.
When will I be charged?
Payment is charged immediately after security checks from your bank issuer have been authorized.
How do I know my order has been placed successfully?
We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Failure to provide us with an order reference number on request will result in a delay with your enquiry. Once your order has been accepted and dispatched to you we will send you a confirmation email.
I did not receive a confirmation email
Please contact us if you do not receive an acknowledgement email and we will make sure it is not a problem with our system. Acknowledgement emails are generated and sent automatically once an order has been successfully completed. You may need to check your mailbox as it may be treating our emails as spam or junk mail and you should check your spam or junk mail folders to make sure they have not gone directly to this location. You may also need to ensure that all of the details entered are correct, please pay particular attention to your payment card details, email address and delivery addresses.
The item/size I ordered is out of stock. Why was it on the website?
All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods we may be in a position where we cannot supply an item or there may be an unexpected delay in dispatch. If this is the case, we will let you know as soon as possible and will offer to substitute the item for another or we will offer a refund.
How long will my order take to be processed?
We endeavor to process orders as quickly as possible as we know how exciting it is to get your order promptly, however please allow 24 – 72 working hours as a guide.
I did not create an account. Can I still view my order status?
Yes. You can use our Order Tracker Page to view details about your order.
What is your return policy?
We offer a 30-day return policy on any unused products. You can read all the details on Return Policy here.
Still unsure? Send us your question and we’ll be happy to answer it.